L Richards Plumbing & Heating, Inc. - St. Albans, New York

S. T.L.

L Richards Plumbing was a great company to work with. They were the second out of three companies we consulted for the job. Our decision was made based on Gale who provided me with great customer service by answering my questions and concerns with such professionalism and patience. She had someone at our house within the hour to assess the situation at hand. That, someone, was Kenny. He assessed the situation and advised us that someone will contact us with a price. I honestly thought the leaks we had from our bathroom through the kitchen ceiling (already made holes in our ceiling) were going to cost us both our arms and legs. Gale called us back with a very reasonable and fair price for the work to be done. Which was to find the leaks, repair them and replace both our toilet and vanity. We agreed on the set price and scheduled for work to start the next day.

Kenny showed up bright and early and on time with a mask on. He wore it at all times. He did all the purchases of materials needed, breakdown, repairs, and installations. What I was most worried about was the mess that I would have to deal with afterward. There was nothing much for us to do but to sweep a second time, wipe down, and mop because he cleaned up after himself, took out all the garbage, and took everything with him. That's including the old toilet and vanity plus the boxes the new ones came in. We were so impressed by that because the other companies told us we would be responsible for all of that. After the work was done, he advised us to call in immediately if we saw or heard any leaks. The only call I had to make was a "Thank you" one.

I don't know about anyone else but from beginning to the end it was an amazing experience and a job very well done!

We highly recommend their services to all and anyone we know!

Thank you very much Gale and Kenny at L Richards Plumbing & Heating! If we ever need you again we will definitely give you a call.

Ray Robinson

I hired Mr. Richards to change a meter in my home. He quoted me $2,500, with the possibility of an extra $700 for a small coupling(which was ridiculous) I only agreed to it because I was desperate. The work was fine. However, the plumber never cleaned up the mess he made he left wire particles and broken sheet rock. Then I called and his staff was extremely rude to me. I was just inquiring about why after 2 weeks the permit was still not filed. I would never use this company again. He over charges and the service is terrible.

Barry Johnson

Ok so I thought we would have a good experience since my mother used them, but of coarse it was a nightmare. We did an initial walk through, I needed a kitchen sink installed, 4 expansion tanks and a hot water heater. Also new shower handles. The quote was for $2900, I said ok and a few days later sent a $1500 deposit. When they came to do the job, they brought the smallest orange expansion tanks I’ve ever seen and installed them without shut off valves, should have been 30 psi tanks. The price all of a sudden went up about $400 because I was only quoted for labor of the expansion tanks and not the tanks themselves. They admitted it was their mistake and didn’t charge me. The kitchen sink was replaced but only trickles water. The previous sink had pressure and worked fine but was just old. We were told the sink we bought is defective (it was brand new from Home Depot) The price for the bathroom work all of a sudden doubled since the shower body would need to be changed even though they looked at it initially and quoted me. I said I’m very unhappy with this service I’m only paying 1k and I will be taking my business elsewhere. The next day, the heat and hot water wasn’t coming on so I called and Len sent out a guy that was very helpful. It was a Sunday, it seemed that the previous installer left the boiler on standby mode when installing the hot water heater.

Ravin Ramlochan

These guys are best in the business, fix my suer line in just 3days .professional ? best price too .

Courtney Pryce-Hudson

My gas was shut off due to a leak at the range. They arrived within an hour of my call, fixed the problem and were reasonably priced. I will definitely use them again.

Andrew Bovell

L. Richards Plumbing have very good quality people. Their crew replaced pipes and installed a new boiler in my home. Everyone I met affiliated with this company was very nice from he owners, pipes/boiler installment crew, eletrician and the gentleman who removed the Asbestos. This company worked with me. I highly recommend them if you need work done in your home. L. Richards gets

Yvonne Williams

I have only worked with L. Richards Plumbing & Heating once. They gave me a new water main and tap, a U trap and fresh air inlet. The work was really good and they worked quickly. Mr. Richards was on site quite a few times to check on the quality of the work. They did everything in 2 days. As far as the work they put in it was 5 stars but the clean up wasn't. I don't really have a big issue with what wasn't done but had I have known I would've negotiated with him more. Make sure to deal directly with Mr. Richards when negotiating the contract and the cost of the job.

O'Neil White

I had a broken sewer pipe that had tree roots that grew over the years. Mr Richards and his team installed a heavy duty cast iron sewer pipe from the house to the street. They were professional, knowledgeable and friendly. I’ll definitely use their services in the future, if needed. I recommend this company to anyone out there that needs any type of plumbing service. Thanks to L Richards plumbing and heating! I don’t have to worry about my problems again.

Sincerely,
Christine White
1/29/21