Unlimited Plumbing & Piping, LLC - Sterling, Virginia

Kamana Khokha

Thanking the UPP team Casey and David for helping address the broken water heater situation at home which was causing basement flooding. I was given an appointment for later week due to availability issues but when I requested an earlier appointment due to an unexpected medical event, Casey helped with arranging an appointment the very next day. David was very knowledgeable and patient in explaining the workings of the new water heater system. I give them 5 stars and would definitely recommend them. Thanks

Farrukh Aziz

This company was assigned as a contractor to work on garbage disposal, they called me to schedule an appointment and the guy over the phone was really unprofessional and rude, telling me that I need to take off from work in order for them to provide their services, I asked them politely to give me 1-2 hr. window so I can be home that time, and he keep repeating that it doesn't work like that and you have to take off from your work and saying that they don't schedule people after 1pm. I had multiple contractors worked in my house before and they understand and respect your time and work with you, but this company I guess need to work on their customer service and learn how to talk to the customer.

Karissa Sweeney

They were fast and the work was good. Not having a washer and dryer with 3 boys for longer then a week is the worst, but they got it all fixed in less then 3 work days!

jslaughter22

=5/17/2024=
UPP was assigned as the plumbing contractor for my Sears Home Warranty service request. The request was to install a new bathroom faucet in replacement of a broken faucet (handle). I even bought the new faucets to be replaced. Tim was the plumber that came to the house, and he was a nice guy, old school minded and a little rough around the edges (talked to himself while working, cursing to himself while working, when I told him that I don't hover around contractors in my house when they are working, he responded "Good, because I don't like people watching me work") but I was tolerable in his customer service. Tim had an issue installing the new faucets I purchased because he said that the faucet style would not fit. I was under the impression that standard 3-hole faucets fit any 3-hole sinks, but Tim said otherwise so I had to reschedule UPP to come out and install new faucets once I bought the "correct faucets". Disappointed but I took back the 3-hole faucets to the store to exchange them for other faucets. Rescheduled an appointment for the week later. The UPP manager that I talked to multiple times when scheduling and explaining what had happened was nice, flexible with my Sears Home warranty service, understanding and professional.

=5/28/24=
UPP sent Tim back out to (with a junior plumber) install the second new faucets I purchased, and he had another issue installing those. After further troubleshooting, Tim found out that one of the bathroom sinks had a crack in the drain hole which is why he could not install the faucet completely. Tim even then admitted that the first set of 3-hole faucets that I purchased would've fit if it wasn't for the crack in the drain hole. Tim even admitted that he had to get up to speed on the new faucets which I agree because putting customers through going back and forth to the store to return and re-purchased items that are unnecessary was a waste of my time. So, I was right that faucets are standard to all sinks, and I could've kept the first set of faucets I purchased. All of this was a waste of time unfortunately because I had to now purchase a new bathroom vanity with different faucets that matched the vanity plumbing holes.

Greg Meyer

Very responsive, knowledgeable techs were very considerate of carpet, flooring, etc., while replacing my sewage ejection pump. Good communications. I strongly recommend them.

Anupam Kumar

UPP was assigned as the contractor for a warranty replacement for our water heater. Casey manages the team and was exceptionally patient towards an obviously impatient customer. He helped navigate challenges with our warranty company and got us scheduled in on the same day.

The real MVPs though are the hard workers led by Jeff. Jeff came by and was knowledgable, patient with my questions, and did the job in under the time he said it would take. He kept the area clean. He also mentioned how much he liked working for Casey. This type of a positive relationship between teams shows that they're doing something right. I'd use them again in a heartbeat.

Clement Jackson

Tim was professional, knowledgeable, and relates well with customers. He immediately diagnosed problems with my kitchen sink and toilet. He immediately fixed the toilet and ordered a part that was needed for the sink. Expert Plummer. Great company. Highly recommend them - you will not be disappointed with their service, especially if Tim is sent out!

Grover Corcoran “Ed”

The service manager Casey provided excellent service. We had an urgent need with an ejection pit failure. He accommodated his schedule in order to get it fixed as quick as possible. When issues arose he was quick to adjust and make necessary corrections. A pleasure to work with.