Star Healthcare Services - Houston, Texas

MC

Ms. Luna was very unprofessional and didn't understand the breach of conduct sharing information to the wrong client's health provider. Allocating the wrong hours and name to me after I simply pronounced each letter correctly to identify my patient, she still didn't forward me to her supervisor. I work 3 hours each day and you gave me 4 hours and someone's name that doesn't apply to me. I tried to explain but you place me on hold to engage in a conversation saying something, sounding like negra stupida (me) that had nothing to do with missing hours due to a glitch also known as an E-R-R-O-R in the system. That's the reason for me suggesting a random drug test for you.

Mike Harreld

I have had their service for 4 weeks. All but one nurse have treated me well and with respect once they are in my home.
However I have had to call every day to see if a nurse is coming. Apparently I was never on the schedule.
Finally yesterday a nurse came the best ever. Said she had to readmit me because the admitting nurse had never turned in the paperwork.
I called today and the director of nurses promised me I was on the schedule
Today I get a call from another agency to tell me Star Hime health was discharging me. I said let me contact then to confirm. So I called Star. The DON Stacy was in a meeting and said she would call back well she did call back 5 to tell me they don’t have enough nurses to cover my area and are discharging me tomorrow. Very disorganized company. Like I said, all nurses accept one that I had a problem with at another agency treated me great. I feel I’m more trouble than I am worth to this company. Be careful

Myeisha Chaney

HR staff and office manager are very mismanaged and unassure of accounting principles. I never received my direct deposit on the initial pay day, instead, it arrived 5 days later. My bank didn't have a pending transaction because Siblings deposited it in another person's account. Instead of cutting a paper check for me to pick up, on the actual day of pay, the officer manager told me that the bank has to issue the check. Wrong answer! I do not work for them, I work for you for the time being... Therefore, the fifth day, the check was finally deposited after placing a trace on it and investigating. At 10 am, you call me to tell me I can pick up a check after I told you that I had it, then at 5pm, you call back again to demand that I pick it up. I simply told the other lady that's productive and professional, to please shred it. Please be aware of agencies like this one as 2 names are still being used : Siblings and Star Healthcare.

Donna Beckett