Family First Homecare

Horrible. If I could leave a zero star review I would. My son had a three week hospital stay and went into heart failure. Family First was reaching out to our family every few days and was notified that my son would be coming home with a picc line, 24 hour a day infusions, and oxygen. I was told this was not going to be a problem repeatedly over the last few weeks. Our hospital case manager also reached out to them and was told the same thing. When I knew our discharge was getting close, I confirmed again that this wouldn't be a problem and was told that not only was it not a problem, but that they would be coming to the hospital to do pump training, work on staffing us with 24 hour a day nursing, and that they were fully prepared for us. 2 days before we discharged, I got a call that they no longer would be able to provide care for our family. We had been fully transparent with what his care would be and the medications he would be on from the start. They completely pulled the rug out from underneath us when we needed them most. They made promises to my family that they absolutely did not keep and left us in a position where we have zero nursing now. They didn't provide any solutions or refer us out. My husband and I are now at home doing care for a child that needs 24 hour a day nursing on our own. I would hate for anybody else to use this agency and be in the position my family is in.

A+ everyone’s helpful and very nice!

Thank you for everything you guys do.