Intermountain Plumbing & HVAC - Salt Lake City, Utah

Trisha Gonzalez

First off we needed some roots cut out of our sewer line. They said to just run a new sewer line from the house to the sidewalk. Quoted me $3856.31 for a whole new line. Gave him CC# to hold the funds then said would they wouldn't charge my card til job was completed. They RAN MY CARD FOR A COMPLETED TRANSACTION AMOUNT OF $3856.31!!!! Employee Steve Fenstermaker showed up 3 days after he charged my CC. When they got here at 11pm with the cheap & thin green pipe I didn't feel good about it. I told my husband to cancel this job from starting the next day at 8am. We cancelled but here we are 10 days after the CC charge went through.....waiting for a refund!!! Vijay will have a dispute on his hands to clear up with us or we will be seeing him in a small claims lawsuit. Hoping the refund is going through like he told us. Now just watching our account...giving it 5 business days. Not pleased at all about this. What a total stressed out 10 miserable days!!!!!!!!!!!!!!!!

Tanya Yarrington

I called this number and was told the plumber on call would call me back. Vijay Kumer called me back. He also gave me a card saying the company name is Quality Affordable Pluming. He said he is the owner and has a plumber for 25 years and would get our clog cleared for $575. The first snake he tries wasn't long enough so he said it would cost $160 more to use another machine that's long enough. He wanted to charge because the first tool was not long enough. He said he couldn't put a camera down to look because with the water he couldn't see. That couldn't clear the clog. He told me I need to water jet it that will be $1250. I told him I don't have that kind of money. He said okay you know what I will not charge more because I can't leave you like this, it needs to be done. He can back the next day and his hose got stuck in our pipe. He told me now he has to dig and that will be $5000. I told him I told have $1250, so I definitely don't have $5000. He told me I could have me kids go to work to help me pay for this and he could help me get a loan. I said excuse me, he said they need to help their mom out. I told him I couldn't afford that, he said you will have to pay someone to do it. He cut his hose leaving 100 feet of it in my clogged pipe and left. I called action plumbing who got the hose out in 20 minutes with a chain gone along, guess what no digging my pipe up for $5000. They didn't even have to dig it up to clear the clog. They even used a camera to find out how far out the clog was. Guess what the basement had flooded even more with the hose in my pipe. Also when he used my outside faucet he broke my air conditioning line, action plumbing fixed it. Stay away.
Update Vijay contacted me to have me remove my review and to see if he could pick up the hose he left in our pipe. I informed him I wouldn't remove this post and I don't have the hose. I also informed him my home owners insurance is involved with this now. He replied with that's fine I have 3 million dollar insurance. PLEASE CALL A DIFFERENT PLUMBER!!!!

Joel Gillespie

Tracy came out and did a free estimate for our toilet and kitchen sink. Additionally, he took a look at all our pipes and fixtures, spending almost an hour, with no guarantee he would get the job. As he left, he ran out and got a bin of wrapped presents (books) for my kids. Could not have been happier. (And did I mention he showed up right on time?)

We called and scheduled a time to get some work done. The day of the appointment, Tracy was caught up on another job. Everyone at Intermountain was genuinely apologetic and very accommodating, scheduling us for the next available time. For the second appointment, Tracy arrived promptly, was in and out, and did great work. Thrilled all around.

Dennis Gordon

This company is HORRIBLE!! I had a clogged drain and they came out and tried to snake the drain, it did not work so they recommended running a jet hose down the line at the cost of a little more than $400 and the work was guaranteed. It started having the same problem the next day and they came out but I could tell the technician was not happy when I started asking out their guarantee. It was still having not completely fixed so the next step was to put a camara down the line but that would cost another almost $800!! I did not do it and continued having problems. I called another company, Any Hour Plumbing and they put a camara down the line for $49. This company will rip you off when you are in a bind!!! I have tried to call the owner, Vijay and he will not call me back!

Jordan Burke

These guys are OUTSTANDING. My wife and I woke up Sunday Morning to a flood in our kitchen that had spread under the walls and gone into the next room. We called a few other companies looking for some help and no-one could come. Intermountain Plumbing & Drain told us it would be no problem. Keith called me in the next half hour and send he'd be there as soon as he could. When he arrived he was friendly listened to all my questions and solved the problem in minutes. He even stayed to chat about some washer hookup issues we had. Keith was great!!

Highly recommend these guys!!

Kenessa Haight

They came within 3 hours of calling. Michael was able to fix our toilet very well. He was very nice and knowledgeable. I am happy with the repair. However, two days later, I just found out he charged me $200 more than he probably should have for the little amount of work he had to do to fix it. Rip off! My mom had them do almost the same thing he did and she was charged $200 less.

Orion Beckham

Talk about a rip off---don't fall for their scam people. I needed a new garbage disposal. He had me meet the plumber at the location, they were prompt and had a Nice uniform too. All great things but to me say something is up. Turns out disposal was burnt, I asked about him replacing it day of. Guess how much? $1000 dollars. Yes, you heard me right....$1000 dollars for a f&*ing garbage disposal? I gave him the oh hell no, but asked him what their cheapest one is...guess how much? $700 dollars. Are you nuts? So I made it clear that I knew they were only 100-200 dollars at home depot, so how much would they charge for install only/ You won't believe this....$550 dollars. To replace, NOT install new a disposal. Unbelievable, people do NOT use this company. They have a scam going and I feel bad for anyone that falls for that. This was just blatant taking advantage of a situation. It took me 20 minutes to call another licensed plumber to install, right for $150 bucks.

Steven B Kelly

Called and was given a window of 11:00 am- 1:00 pm. I told them that would not work and was ready to move on. Then the receptionist said that they have someone who could be there between 10:00 am and 12:00 noon. That was acceptable with my schedule, so I agreed. At 11:02 am Intermountain Plumbing and Drain called and said that they could not have anyone come until 2:00 pm. That was not acceptable with my schedule and they were already advised from our earlier conversation. I called Rooter Kings and the owner was at my house in 15 minutes. He completed the work in about 20 minutes and charged me a fair price. I will not call Intermountain Plumbing and Drain again.