MN Plumbing & Home Services - Prior Lake, Minnesota

Adam Polzin

Would rate 0 stars if I could.
I bought a washer/dryer set from Best Buy who contracted out to MN Plumbing and Home Services for installation on 25Apr2024. Installation went fine, but they attached the cold water to the hot intake and broke a fastener when replacing the hand rail to my basement.
The city inspector came out and wanted two items addressed before closing the permit. I called and had them out to fix the items to code. They had no respect for my property and made a mess in the laundry area, knocking items on the floor and into the utility sink. They failed to address one item completely and only half attempted to fix the other in the three minutes they were in my home, so the inspector sent another letter to fix the same items. Very frustrating because they should know and adhere to code the first time!
Since then, I have called almost daily for nearly 2 months to have them come out again. I have not been able to reach anyone for a whole month and no one is returning my messages despite trying to contact 3 different representatives from the list. It is now 25Sep2024, 5 months after install, and I still have a pending permit from their shoddy work.
The company had better not use their auto reply that I've seen posted to other reviews that say to call a direct number for assistance, this is the same number I have already been trying! It doesn't work to get anyone's attention.
I hope that Best Buy sees this review and others like it and cancel their installation agreement with this company. I will never buy appliances through them again because I do not have time for this nonsense. Avoid this company at all costs if you value your time and sanity.

Courtney Grace-Anderson

Two guys came to deliver and install our washing machine, and they did a fantastic job. Great communication, skilled, friendly, on time, and respectful of our property. We are very grateful!

Katie Dietmeier

Do not work with this company!

They installed a washer and dryer for us back in April, installed the water lines incorrectly, and with several code violations that were found when we tried to close out the permit. We have been trying to get in contact with them ever since to come fix the problems, it started with multiple excuses and now we have not been able to get ahold of anyone for over a month. It is now October. We last heard from someone in August. I don't know how this company is still in operation. I don't know how Lisa still has her job. This is beyond ridiculous.

Warning to everyone - never ever do business with this company.

Kayla Neumann

I ordered appliances through Best Buy for an “in home delivery”. Unfortunately, I was paired with this company for the delivery. They refused to bring my kitchen / laundry appliances inside my home for my “in-home delivery”. I was told that “we are doing you a favor” & “we are not getting paid for this” multiple times. They ended up leaving with all of my appliances. The worst customer experience I have ever had.

David Thompson

They delivered and installed a washer for me. I paid $160 in advance for the installation. After they installed it, they informed me that I needed to pay them an additional $530 on top of the $160 that I already paid. I said they can't just tell me to pay extra without notifying me beforehand. They said it's already done and that I owe them and that they'll file a legal complaint on me. This business employs scams to upcharge you.

Raven Nightbane

Bought a new Bosch dishwasher from Best Buy and these guys are contracted to install and remove the old unit.

We didn’t expect additional costs of $150 to install a shut off value and air hammer under the sink.

The installers said they would need to collect that money first before they could hook up our new dishwasher so we agreed because we already paid for the installation cost of $170 through Best Buy and needed a dishwasher ASAP.

They arrived on time, slightly earlier than expected which was great. Overall the service was great, we just didn’t expect the additional cost which would be surprising for anyone. They said this is considered updating our home since the original home builders put in a one time “use” product.

Dishwasher works and was installed. Our old unit was removed as paid for. We are happy.

Bryan Morben

Just bought a new dishwasher from Best Buy. This company was contracted to do the installation that I paid for through Best Buy. Received several emails from Best Buy leading up to the appointment date, and got a text message confirming the appointment directly from MN Plumbing and Home Services the day before. On appointment day, given a 10am-1pm window. It's now 3:00pm. No one showed up. No one called. MN Plumbing and Home Services won't answer their phone. Completely unprofessional to just not show up for the installation appointment and no communication about it whatsoever.

MN plumbing: thanks for the boilerplate response. You realize this issue occurred 2 YEARS ago right? A little too late to “try to resolve” it now. Warning to other potential customers—STAY AWAY

Shannon Hammer

NO ONE at this company answers their phone or returns your calls.
I was not available when delivery and installation was scheduled for the AM, but could get a hold of NO ONE to change time to PM. NO ONE got back to me. I was texted Thursday afternoon for installation of dryer 7-10AM Monday. While I agreed to the Monday, asked sales person to request PM. Husband was home, but had not been involved in the process.
Today I called to see if I could pay permit and extra insulation fee over the phone per bill as husband didn't know he should pay them with a card. Technicians said they had a credit card number on file--huh? Oh, NO ONE answered the phone today. I have left a message, let's see if the person calls me back...
Persons who installed gas dryer and removed old dryer were prompt and got the job done. But, how about sweeping the area under the old dryer before putting in the new one or ask the homeowner to do it Is not all that lint a fire hazard? And they left me a box of materials to return to Best Buy--huh?
As MN Plumbing & Home Services is contracted with many appliance businesses, unless you can do the work yourself, good luck, you're stuck with them.