Julie Weiss
5/5
My HOA’s property management company contracted with an arborist to check various redwood and sweet gum trees with roots causing concrete driveway slabs to raise and other similar issues.
The arborist cited that my redwood tree was accessing a continuous water source on my property.
I contacted Roto-Rooter, who has been my go-to source for over 25 years. The first team lead, Roger, came out to inspect the roots , water main, both at the street and water faucet close to where the water was collecting. He ruled out the gutter downspout above the water collection area because it is not a true gutter downspout, rather an architectural design flaw. He took his video camera and inserted it into the sewer line, pointed the camera to various paths of the sewer line. It was completely dry and there were no leaks or standing water. Roger recommended that I contact Art R, who managed Rotor-Rooter’s Water Restoration Team.
I contacted Art R, explained the issue of there being a continuous water source that was feeding my Redwood tree roots. He arranged for Mario to come out and inspect the crawlspace. Mario went into my crawlspace under my townhome and asked me to run water from each water source in my house (bathroom faucet, shower, dishwasher, flush toilets, etc). He emerged from the crawlspace and reported that it was dry as a bone (including the area where the water was collecting); there were no roots in the crawlspace and no water leaks. Huge sigh of relief. My sincere appreciation to Roger, Art R and Mario for their professionalism, explaining how indoor and outdoor plumbing functions and thoroughness in eliminating what wasn’t causing the “continuous water source “‘
