SERVPRO of Southeast Dallas County - Lancaster, Texas

Jonathan Barton

We used SERVPRO of Southeast Dallas County to sanitize our whole home and air ducts. They were referred to me by someone I trust, and now they have my trust. When I was trying to determine what I needed to do for my house, Richard personally jumped in with his Team and a partner company to help me take the right approach. My decision to use a company again or recommend a company to someone is based on two things, quality of service and customer service. Customer service includes how they respond if things do not go as expected. We had one thing that did not go as expected and they fully met it and went above and beyond to serve my family. The cleaners were very thorough, more thorough than I expected. Example: they cleaned and sanitized my toilet plunger. I highly recommend them and would personally use them again.

Curtis Medford

We live in a high-rise building and the condo above us had a leak. Before we could get it stopped our baths were flooded and water had gone between the walls.
Servpro arrived quickly and decided to first address the wet sheetrock. They brought in two huge fans and opened up the wall at the base tile and ceiling. After two days of blowing the moisture had gone away!
We were able to patch and reinstall the tiles and you cannot tell at all.
We would definitely recommend them for turning a disaster into a great solution.
They also worked with the insurance company to make it seamless.
Thank you!!!

Kristin Godwin

We had the unfortunate reality of a slab leak and Servpro went above and beyond to make an uncomfortable situation as comfortable as possible during their time working with us. Nathan came out almost immediately after claim was filed, explained in detail what the process would look like and what to expect in the days/weeks/months ahead of us. He introduced us to Curtis Franklin and Richard Rivas and explained the part they would play in the process. At the time I had no idea how much of a blessing these 3 guys and the Servpro move out crew would be! The care and compassion that was shown to our family by this entire staff was phenomenal and made such an impact on each of us in such an a whirlwind of unknowns and displacement. They notified of each visit prior to the visit and what to expect in that visit. They answered any and all questions about the process from their side as well as knowledge of the process outside of what they handle. They took care and concern for not only our family but our belongings. Their performance could not have been any greater! The level of respect shown to us made all the difference. They never wavered during all the emotions I displayed getting through the process and made us all just have such peace of mind. I cannot recommend them enough, I will forever be grateful and the impact they had on our family will never be forgotten! Through all the people and companies we have worked with through the whole process I can say Servpro, Nathan, Curtis, Richard and the whole move out crew will be the most memorable because of the professionalism, compassion and respect shown. I cannot say thank you enough

Claudia Camargo

The ServPro was incredibly professional and attentive throughout the entire mitigation process. They communicated clearly, responded promptly to concerns, and ensured that every detail was handled with care. Their dedication to providing exceptional service made a stressful situation much more manageable. Highly recommend!

Lee Trevino

Had water damage from a storm. Servpro was there immediately after I called. Got it cleaned and dried up in a quickly manner. Everyone that I came in contact with from Servpro were professional and caring. I would definitely recommend this company to anybody that had a disaster at their home.
Best restoration company around!

Danielle Baker

If you wish to have illegal hold on your property, then be bullied and gaslit, this company is for you

During the winter storms in January 2024 the water lines burst in my garage. Within the first week I was considering transferring my business somewhere else because they had not been able to get anyone out to clear out the sopping, insulation ridden mess, in my garage. He asked me to hang tight, I had grace for a busy time, and they were able to get someone out the following week.

The group that came out was very hardworking, but not very efficient. I asked them to leave all non-salvageable items behind for insurance to look at. They ended up taking may tools and electronics that had been soaked and were no longer working. Their list of items were mislabeled, misspelled, blurry photos, without labels, and all around insufficient for what insurance needed so I had to go through all the non-salvageable items myself with gloves to get better photos. All of this I had grace for.

Then one day as my garage was being completed, my neighbor stopped by to give me a “warning”. He said Servpro is keeping a lot of customer’s property and withholding its return until they are paid by insurance and your insurance company hasn’t paid us. "I know you will want your stuff back when this garage is done but you won’t get it back unless we get paid." This at first made me frantic. Why had no one told me there were issues with payments? No one had said a word and now my stuff was at risk? I called insurance and they quickly proved that Servpro had been paid up to date.

After I calmed down and thought about what had just occurred, I became rightly angry. I am a single woman living by herself, who has worked hard for her things, and this company just bullied me. I knew I had never signed a security or collateral agreement of any kind. I wrote an email threatening litigation for the illegal hold of my goods and asked for a call first thing in the morning. Morning came and went and I heard nothing. I called the front office and she confirmed that holding property was their practice as well. I asked for my contract and asked her to point out where there was any legal right to hold collateral. She could not. I then asked her to explain why this threat was even made since my bill was not past due, she could not. She transferred me to their finance guy who said the threat was preemptive. In which again I reiterated that it shouldn’t be made at all. It is illegal to follow through on it and a bully tactic to use it in the first place. We did discover they had been emailing the wrong place within Allstate and I corrected that for them.

Although I never heard from the owner nor received an apology, they brought my things back the following week. In reviewing my items I realized that there was an item that was damaged due to being packed without any padding. Servpro assigned me to their adjuster and when I followed up to ask when I would be paid for the damaged fishing pole he again utilized the threat of until they were paid in full. I again had to threaten litigation for them practicing something that was illegal and nowhere in their contract. I also had again discovered they STILL were not emailing the correct location within Allstate. At this point the owner of the company, who had not given me any of her time before this point, stepped in and accused me of being unprofessional. This was mind-blowing after I had consistently dealt with illegal practices and inefficient communication. This time they corrected the issue in communicating with Allstate and were promptly paid the remainder of their funds. Every other company I had worked with on this had been paid weeks before them without my involvement as they followed instructions.

I am surprised at all the positive reviews on this, and probably would have left it alone had it not been for the lack of apology or self-awareness off their company-wide illegal practices. I would stay far away.

Paul Baskin

We needed our home professionally cleaned after renters moved out and contracted Nathan Nuttall with Servpro of Southeast Dallas and were amazed at the quality of work and the speed that both he and his team did at our property. Over and above what we had expected two teams had the property looking and smelling so wonderfully new and fresh throughout the house within 48 hours! The four ladies that cleaned for two days led by Betty under the guidance of Nathan thoroughly convinced my wife and I that we made a great choice in choosing this company to help restore our property. If for any reason, you need your property restored, contact Nathan from Servpro southeast Dallas!
Reliable, professional, fast, efficient!

Jane Yau

The crew acted cheerful and worked diligently. They labeled and documented well, showed teamwork, and aimed to be efficient. The accounting department showed extreme patience while waiting for payment coordination with insurance.