Silverado Rooter & Plumbing - Tucson, Arizona

Matt Reasor

Jack Manning was my technician and I was impressed by his professionalism, punctuality and motivation to address the problem quickly. He kept me informed throughout the process and has a bright future ahead of him.

Very thankful for Silverado and for Jack.

Hugh Phillips

Silverado Plumbing
I have used Silverado Rooter and Plumbing as a competent cost competitive plumbing firm for many years but a recent plumbing clog that escalated to hydrojetting, descaling and epoxy relining of the sewer pipes under my home led to this extended and positive review. In summary of what I detail below, Silverado diagnosed serious problems in my home's sewer piping and was able to relieve them at reasonable but considerable cost over a period of weeks and without expensive home invasive measures such as jack-hammering through tiled floors to replace piping.

It began with a shower that wouldn't drain properly - after a few minutes the tub began to fill and the adjacent toilet began to burp. Aaron came out and cleared the blockage by access with an auger from the septic cleanout and a roof vent. Within a few weeks, the blockage was back with shower not draining and toilet burping. Aaron pulled the toilet this time to clear the blockage and ran a camera into the sewer line for inspection. This revealed an old (1959) sewer system with considerable roughness and deposits of chunky rust scale that were acting as mooring points for toilet paper to build up. This called for a hydrojetting session lasting 6 hours. Although this cleared much of the chunky scale deposits, subsequent camera inspection revealed the old cast pipe roughness was still there.

This led to a consult with Silverado's descaling / relining specialist Gabriel Aguilar. He put together a proposal and plan to cleanup the rough sewer pipe by descaling and protecting and smoothing the piping by epoxy lining the entire system - and this was a large system serving four bathrooms with a 'Y' split partway. Compared to leaving the system to deteriorate further or more invasive pipe replacement, Gabriel's plan seemed prudent and conservative so it was accepted and within a few days Gabriel and his assistant GC were on the job.

Gabriel and GC performed iterations of descaling, hydrojetting and frequent borescope inspections to monitor the smoothing of the pipes from the septic and bathroom ends of the system. This is where Gabriel’s years of experience with descaling comes into play using multiple medium intensity descaling, hydrojetting iterations because too agressive descaling can damage the pipes. Once the pipes were smooth and dry, epoxy was drizzled into the pipes from the septic and bathroom ends of the sewer system and brushed onto the walls of the piping while under the observation of a borescope camera to verify complete coverage. Three coats of epoxy were applied - the second coat is a different color than the first and third so it is insured by borescope observation that all areas get multiple coats. Gabriel and GC worked as a great team through the whole preparation and coating process - Gabriel handling the epoxy nozzle, rotating brush and borescope while GC insured a steady supply of epoxy (it takes a lot!) Final inspection with the borescope revealed a much smoother and greatly improved sewer piping system and no blockages have occurred since the work was completed.

Mrs. Hofmann

Eddie was fantastic. He was thorough and diagnosed the problem of a gas leak which others had failed to find. He was also very polite, informative and personable.
Thank you so much. I have been looking for a great company for my plumbing needs and I have found one.

Monica Fontes

Excellent service! Plumber Anthony Wood worked fast as efficiently. Cleaned up afterwards. Super friendly and offered great advice. Silverado has great customer service. They came during the time stated and Anthony kept us informed of arrival time. Same day service, reasonable price. This occurred today 9/4/24. Eddie came out to fix a leak on 8/28 and did an exceptional job. He too was courteous, efficient, and fast! Anthony and Eddie are why Silverado are now our go to plumbers. Thanks from Dennis and me.

Vicky

The plumber from Silverado did a great job. He explained to me that all the townhomes in my building were backed up and was helpful at explaining to the HOA what was going on so I could get a reimbursement for what I had paid. The finance department was also very helpful at sending me the receipt of the service that I had paid for to send to my HOA. Overall I was satisfied with the work done and the price was reasonable.

Carmel Knepper

Eddie Wo did an excellent job fixing my toilet today with a new flapper, fill valve and supply line that he discovered was corroded. He was professional, courteous and efficient. I believe he is the best plumber I ever had, and he fixed all the issues in a short amount of time. Silverado Plumbing is lucky to have him on their team and I highly recommend this company. Thank you!

Yevgenyia Kholodova

Daniel Jordan from Silverado plumbing was great! He was on time, polite, knowledgeable. Service was fast And the problems were fixed. Thanks Jordan.

Janet Sanderson

Once again, Silverado shines. Two days before a passel of guests were due to descend on the house, the garbage disposal died. Silverado responded that same day, sending Eddie out immediately to figure out what was going on. Eddie did a great job: quick, professional, explaining everything in detail, giving me options, and ensuring that everything in the work area was immaculate when he left. Responsive, professional, personable, Eddie and all of his colleagues at Silverado always come through for you. My go-to repair company on anything related to water.